This document contains the standard terms and conditions governing participation in the Infinity Rewards Programme by qualifying individuals.
Any person that validly subscribes to the Infinity Rewards Programme (“Cardholder”) enters into a binding agreement with Infinity Rewards (Pty) Ltd (“Infinity”), the terms of which are set out in this document.
These terms contain specific provisions which limit the liability of infinity, allocate risk or constitute an acknowledgement of facts by the cardholder. Cardholders should pay special attention to these terms as they limit the cardholder’s ability to recover losses that cardholders may incur in connection with their subscription to the infinity rewards programme.
ELIGIBILITY FOR MEMBERSHIP
An Individual may subscribe to the Infinity Rewards Programme and become a Cardholder by completing the Infinity Rewards Programme application process, either online via the Infinity website located at www.infinityrewards.co.za, or at a Partner in the prescribed manner.
An individual must be a natural person to qualify to become a Cardholder and must be over the age of 18. If the individual is not yet 18 at the time of subscription, s/he must obtain his/her parents’ or legal guardians’ consent to be bound by these terms prior to agreeing thereto.
Both non-residents and residents of the Republic of South Africa qualify to become Cardholders.
Membership to the Infinity Rewards Programme is offered at the sole discretion of Infinity and Infinity may accept or reject any application for membership and may suspend or terminate any Cardholder’s membership on reasonable notice to the Cardholder.
Individuals are responsible for providing Infinity with correct and accurate information.
Cardholders must advise Infinity of any change in membership details as soon as practicable after the change and submit such changes to Infinity in writing. Infinity may request confirmation of a Cardholder’s membership number and proof of identification (a copy of identity document or passport) in order to note such changes.
REWARDS: EARNING, ACCUMULATION AND REDEMPTION
Cardholders will be issued with Infinity Rewards Programme membership cards (“Infinity Membership Card”) once they have validly subscribed to the Infinity Rewards Programme.
The Cardholder must present his/her membership card to earn or redeem CashBack when purchasing Eligible Merchandise (as defined below) from any Partner.
Earning and Accumulation of CashBack
Cardholders shall be awarded cashback rewards when they purchase selected merchandise (“Eligible Merchandise”) at a participating retail outlet (“Partner”). Cashback rewards (“CashBack”) are calculated as a percentage of the total purchase price of the Eligible Merchandise, currently as stated on the Infinity website. CashBack shall accrue to the Cardholder’s Infinity Rewards Programme account (“Cardholder Account”), which account shall be held by and administered by Infinity.
Cardholder may also receive CashBack as a result of participation in promotional competitions sponsored or organised by Infinity. The awarding of CashBack pursuant hereto may be subject to additional terms which shall be brought to the Cardholder's attention.
CashBack are expressed in ZAR (South African Rand). The Cardholder may view the balance of accrued CashBack in his/her Cardholder Account at any time by:
obtaining the balance directly from a Partner point of sale;
SMS’ing the word ‘balance’ or ‘bal’ and the 9 (nine) digit Infinity membership Card number to the short code 41534. SMS’s charged at R1.50 an SMS.
The cardholder acknowledges that cashback is awarded and may only be used for the purposes expressly stated under these terms, and that cashback shall not be construed as amounts due or payable to cardholder for any other purpose.
A Cardholder may elect to redeem his/her CashBack when purchasing Eligible Merchandise from any Partner.
A Cardholder may choose to redeem all or only a portion of the CashBack available in his/her Cardholder Account. Where insufficient CashBack are available in the Cardholder Account to enable the purchase of an Eligible Product, the Cardholder may supplement the CashBack reward with a cash payment.
Cardholders may not, and will not be able to, redeem more CashBack than are available in his/her Cardholder Account.
If any refund is issued by the Partner to the Cardholder in respect of the purchase of an Eligible Product in respect of which CashBack were redeemed by the Cardholder, such CashBack will be credited to the Cardholder’s Cardholder Account.
Cashback may not be redeemed for cash, credit or any other consideration. Cashback which have not been redeemed prior to expiry of such cashback or this agreement will be lost, and the cardholder will have no claim against infinity in this regard.
Cashback are personal to the cardholder and may not be transferred, assigned or sold, and may not be used in conjunction with the cashback of any other cardholder.
Subject to the terms contained herein, Cardholder will be able to earn and redeem CashBack at Partners for the duration of the participation of such Partners in the Infinity Rewards Programme.
It is within the Partner’s sole discretion to determine which merchandise qualifies as Eligible Merchandise.
Infinity does not guarantee that any partner will remain a participant in the infinity rewards programme, or that any merchandise offered for sale by partner will be eligible merchandise in terms of the infinity rewards programme. Infinity will endeavour to notify cardholder if a partner no longer participates in the infinity rewards programme.
All returns and refunds of Eligible Products will be subject to the relevant Partner’s returns and refunds policy.
EXPIRY OF REWARDS
CashBack will only expire at the discretion of Infinity in its sole discretion but cannot be expired before 36 (Thirty Six) months after the month in which such CashBack accrued.
CashBack are earned with effect from the date of the relevant Eligible Transaction notwithstanding the date that the Rewards are credited in the Cardholder Account.
CashBack may not be redeemed by the Cardholder if they have expired, unless Infinity its sole discretion determines otherwise.
If a cardholder does not use his infinity membership card for a continuous period of twelve (12) months calculated from any date, the cardholder’s account may be closed temporarily or permanently in infinity’s sole discretion. Infinity will endeavour to provide advance notice to the cardholder prior to such suspension or termination.
Infinity reserves the right to charge the Cardholder a monthly administration fee if a card is not used during a continuous period of Twelve (12) months calculated from any date.
ACCOUNT BALANCE NOTIFICATIONS
Infinity will send a monthly SMS notification to the Cardholder confirming the CashBack balance in the Cardholder Account. Alternatively, the Cardholder may at any time view such CashBack balance online at www.infinityrewards.co.za..
A nominal fee will be charged by infinity per account balance sms sent to the cardholder. This fee could change from time to time at the discretion of infinity. Infinity will provide an opportunity for the cardholder to opt out of receiving such sms notifications on each occasion a sms is sent.
In no event will we be liable for any direct, indirect, special or consequential loss or damage of any kind incurred in connection with the participation of the cardholder in the infinity rewards programme (whether in contract, delict or statute (including for negligence) and cardholder agrees to indemnify infinity against any such loss and damage, save only to the extent that such liability cannot be excluded under applicable law.
Fully Integrated with Arch, IQ and HTI retail systems.